Privacy Policy
This Privacy Policy applies solely to customers located within the United Kingdom and governs how Myrvanes collects, uses, stores and protects your personal data when you browse and purchase products on our official website. We abide by all applicable UK data privacy regulations, including the General Data Protection Regulation (GDPR) and UK consumer data protection laws.
1. Information We Collect
We only gather information necessary to complete your order and deliver customer support, including:
Full name, shipping address, email address and contact phone number
Payment verification details processed through secure third-party payment processors
Website browsing records, order history and product inquiry records
We will never collect sensitive personal data without your clear voluntary consent.
2. How We Use Your Personal Information
Your information will only be utilized for the following legitimate purposes:
Process, pack and deliver your fragrance, essential oil and candle vessel orders within the UK
Send order confirmation, shipping tracking and after-sales service notifications via email
Respond to your product consultation, return and refund requests
Optimize our website experience based on anonymous shopping behavior statistics
We will not sell, rent or share your identifiable personal information with unrelated third-party advertisers without your explicit written approval.
3. Data Security Measures
We implement industry-standard SSL end-to-end encryption for all website transactions. Your personal and payment data is stored on secure, password-protected servers to prevent unauthorized access, data leakage or tampering. All payment information is processed by certified UK payment service providers and will not be permanently stored on our site.
4. Your Rights as a UK Customer
As a consumer residing in the United Kingdom, you hold the following data rights under GDPR:
Request a full copy of all personal data we have stored about you
Modify or correct inaccurate shipping, contact and order information
Submit a request to fully delete your personal account and related data
Opt out of all promotional email marketing messages at any time
To exercise any of the above rights, please send your request to our official support email at Myrvanes@outlook.com. We will reply and complete relevant processing within 15 business days.
5. Information Retention
We will retain your order and personal information only as long as required for order fulfillment, tax record-keeping and after-sales service. Once data is no longer legally or commercially necessary, we will securely erase or anonymize all your personal identifiable information.
6. Policy Updates
We reserve the right to adjust this Privacy Policy in response to updated UK privacy laws. Any revisions will be posted on our website with a new effective date, and continued website use after updates means you accept the revised terms.